Rent an RV, motorhome, trailer, or campervan from Outdoorsy for your next adventure. Listing your rig on RVshare can unlock a whole world of earning potential you hadn’t known about before. Embed review. Responding quickly is great — but if you suddenly disappear for days at a time, those ten-minute-turnaround emails won’t matter. The … Funny. After all, you already know you have one hobby in common! You get the service you need and drive off with a happy kitty (or, you know, a car that actually runs), never expecting to hear back from the provider. It's the most essential element in customer service. The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help to all our RV owners and renters on the platform. You will choose from the newest luxury RV’s in the industry and start your carefree vacation with the exceptional customer service for which Road Bear RV is known. You can call Rv One Superstores at (813) 659-0008 phone number, fill out a contact form on their website rvone.com, or write a letter to Rv One Superstores, Inc, 1400 Northridge Cir, Altoona, Iowa, 50009, United States. Billy L. Camarillo, CA. They greatly degrade the RV interior and lower your comfort while you are using the vehicle. And then, a few days or a week later, you get a follow-up email or call asking if Fluffy’s still okay or if you’ve had any trouble getting acquainted with the vehicle. Or maybe you already…, RVing is a super fun way to get out and see the country. It is only used to contact you. Here are our best tips for turning your campers into repeat customers. We unfortunately do not have a vetting system to check for the accuracy of each individual listing. This allows you to…, RV Winter Maintenance The winter season is here, and that means it’s time to focus on those RV maintenance tasks…, In honor of the National Park Service’s 100th year of managing the country’s system of amazing national parks – sometimes…, Everything you need to know about RVing you can learn from the big screen. It’s imperative that you don’t misrepresent any part of your RV on the listing, such as trying to represent the space as larger or better-maintained than it really is. With this in mind, we've made it easier than ever for you to get answers to your burning questions. Do you agree with RVshare's TrustScore? Great service, easy to use! Excellent service!! as well as general camping suggestions, such as favorite destinations with nearby campgrounds. Use RevDex to, Increase visibility and credibility of your review by. How Much do RVs Weigh? What else can you do to ensure your renter is the kind of happy camper who’s sure to take a return trip? But like any other business venture, you’ve got to be a little savvy if you want to make the most bang for your buck. Loved the service, i am looking to purchase and RV and i will use this rental service for mine Useful. We offer the largest selection of trusted RV rentals in the country. thepointsguy.com - Over the course of 96 hours last week, my new RV sprung a roof leak, my son fell off a campground playground breaking his arm and my brand new 2020 … What I learned on my RV trip from hell, and why it was still fun - Flipboard I have had the pleasure of renting a couple of different RV's from Share my RV … Of course, thanks to RVshare’s insurance policies and the 24/7 roadside assistance services we have available, your customers will be able to find their way out of trouble should it strike, even if you’re nowhere to be found. Makes the whole RV experience like it's your very own without the cost of ownership. This can include reminders about the basic functions of your RV (how do you work the slide out, again?) Our … Find out what is the best RV brand from this expert roundup where 12 RV bloggers share their favorite choices. Contact Outdoors Rv customer service. Erm… Not quite, but there…, An RV Renovation Story Ever dream of buying an RV and remodeling it like a home? In today’s world, it seems impossible to get any time away from our inboxes, which we’re tethered to by our phones. I would highly recommend Blue Dog RV to anyone looking for a quality trailer or RV. However, if you need to cancel your reservation after the start date, you will not be able to do it yourself. Creating a great listing is both an art and a science, and it’s imperative to bringing renters to your business. It was delivered and hooked up in the spot at the rv park right on time. But as important as it is to take the occasional digital detox, if you’re focused on your business, responding to customer questions and concerns in a timely matter is critical. Rv share was the best thing to camping… Rv share was the best thing to camping you raised my camping experience to a whole new level! The rv was exactly as advertised and everything worked perfectly. Donald Brown RV Winter Maintenance: Inspecting Seals on Roof, Windows, and Seams. Reply. Customer Reviews, Ratings & Complaints . Share review. Along with some delicious goodies to fuel your renters’ adventures, consider adding in a custom-written guide to help them get oriented. The price was fair and the customer service was good. One of the best ways to amplify your earnings is to drum up repeat business — you can forge lasting relationships with your renters and have them return again and again, which gives you a sturdier foothold than you’d have seeking out new renters each and every time. I am attaching screenshots showing that we have processed the refund request and that our merchant services has also processed the refundFrom our end it shows the transaction to be complete/settled, therefore, until additional documentation is provided, RVshare is not able to complete additional research, Address: 609 Castle Ridge Rd Ste 202, Austin, Texas, United States, 78746-5368, Sharing is caring! And with such a vast array of rental vehicles available on RVshare, there’s no two ways around it: you’ve got stiff competition. How to Make Your RV Renter a Happy Customer. You’ve got your listing on lock and you’ve created a killer welcome package. Useful. That’s why it’s so important to make your listing stand out from the rest by including as much information as possible and adding well-shot, comprehensive photographs, which show your RV both inside and out — hopefully staged with all the cute decor and accompaniments that make your rig into a mobile home. Leaking and rusting are the issues that really get the ire of the customer. A couple days later, I got an email saying that RVshare had completed the form on my behalf, including a stock photo so I could get an idea of what kind of money I could make. But the whole process will be much easier and less scary for all parties involved if you make it a point to be present! If you know your renters’ destination ahead of time, you could even do the footwork to provide a few custom suggestions as far as restaurants and things to do, especially if you’ve already been there. customer 1 review. In order to get repeat business, you’ve got to master reeling in first-time customers first! Amenities that Renters are Looking For in their RV Rental. Which location did you buy from? For the fastest service please have the following in hand before contacting customer service: Complete VIN number; Mailing address (Please no P.O. So, RVshare family: what are your best tips for drumming up repeat business? RVezy is North America’s #1 RV rental app. Have something to share about RVShare? The Ultimate Driving Route to see all the National Parks! Right?! At a bare minimum, we suggest you log in and check customer messages once a day when you have active RVshare listings, and twice a day when your vehicle is being rented. You are able to cancel your reservation any time before the beginning of the trip by hitting the “Request Cancellation” button on your “Trips” tab. Would highly recommend them for your next RV purchase. It is because of the customer service and warranty promise that will keep us their customers. We worked with Todd and Travis and they were able to fix our issues under warranty and we were back on the road. Trust us, we get it. You've already flagged this Matt 1 review. Maybe this has happened to you: you take your sick cat to the vet or visit a car dealership, plunking down a whole heap of money for something that was expensive but necessary. Reply. Certain components are incorrectly installed or just illogically placed. What’s more, as you become acquainted with repeat renters, you’ll be more comfortable handing over the keys to your precious rig. ... as well as our Customer Support team, and they can help look into the status for you. 2425 Davis Drive PO Box 2000 Goshen, IN 46527-2000 Phone (toll free): (866) 425-4369 So whether it’s a Class A diesel pusher or converted Westfalia, let your RV’s true colors shine through and you’ll be sure to find the right audience. 1140 W. Lake Street Topeka, In 46571 Phone: 260-593-3850 Fax: 260-593-2088 Email: sales@crossroadsrv.com CUSTOMER SERVICE. Just as advertised. Customer Service. Customer Service. Useful. Please contact our Customer Support team for further questions, concerns, or if you are interested in starting a dispute. You can also include the stuff you’d stock in your rig regardless as part of the basket — like hand soap and shampoo, for example. Tips for Getting Your RV Listing in Tip Top Shape Before Summer Kicks Off! If you would like to speak with one of our Customer Experience agents, our phone support is available 24 hours a day, 7 days a week at 1-888-482-0234. But it’s exactly the kind of extra touch renters are likely to remember when they’re getting ready to book their next RV adventure. Tasha is a great customer service agent. If you are a human and are seeing this field, please leave it blank. Mr*** did not reach out to us directly to tell us the details of the issues with the rental, nor request a refund, which is how we would prefer to communicate with customer's regarding issues with rentals We have reached out to Mr*** directly and offered him a partial refund, Our records indicate that on 8/30/a refund of $was submitted for the complainant to our processorThe transaction then shows settled with our merchant services on 8/31/We have informed the complainant of this information but he is still stating he does not have the refund of A gift basket is a small investment on your end; you can source all of these items at the grocery store for less than $20. To contact us via email, please complete the following contact request form: https://help-rvshare.force.com/s/contactsupport Already … Jun 1, 2020; What are the Departure and Return Forms? Yeah, I really like the idea of RVshare so I started to fill out the form for renting my RV. Contact Rv One Superstores customer service. Our number is 888-482-0234 open 24/7. That's how I describe a customer service vision. Man, doesn’t that feel like amazing customer service when it happens? Food: When staying in an RV, you can enjoy the amenities of your RV’s kitchen, which include a fridge and a gas stove! I had a great experience with rv share… I had a great experience with rv share and the rv I rented. Thank you again for the great service. It can help convince those considering renting your rig that you’re trustworthy — and it could save someone who’s already rented your RV from some serious frustration and hassle. It’s the perfect way to fund your own adventures while introducing others to the uniquely awesome RV camping lifestyle. $On 9/29/an email was sent to the complainant reiterating this information and requesting that he send us documentation from his bank showing that he has not been refunded the moniesAs of today's date, 10/4/2017, we have not received the requested documentation. box numbers) Day time phone number; Cruiser values your privacy and promises to never share your personal information. If you can't find your answer in our Help pages, you may choose to e-mail or phone us from the 'Contact Us' box located in the right-hand column of the relevant Help page. In fact, if you ask us, it’s those little quirks and eccentricities that make us special, and the same goes for our motorhomes and travel trailers! This company prepared everything for me and made the RV really clean for us it was awesome , our family really enjoyed the RV! ... Email * Did you buy the RV you are requesting service on from our company? Psst — if they’re headed on a national parks tour, we’ve done most of the footwork for you. The website is well designed. I am rejecting this response because: They are not willing to accept that the owner of the RV is at fault for the damage to the RV when it broke down I did not damage the rv during the days I had it out of the days I should have had it The owner of the RV didn't have require maintenance done to the RV before sending it out with us and because he didn't the RV broke down While broken down the RV was damaged which I should not be held liable for when it is the owner fault that it broke down on us and we didn't have it for days I want to get refunded for the $deposit and the cost of the rental car, hotels, U-Haul rental, lock, ball for towing that we paid out of pocket for an additional cost, Hi [redacted] , I took a look into your issue and found out what happened The quote you sent us, does indeed at first glance appear to only be for $49, but I found the piece in the body of the quote that states the total estimate to be $ Normally when a quote like this is generated, all amounts for repairs are listed on the right side of the page (similar to the position of the $49), the irregular placement of the total caused the confusion on our side We apologize for this issue, and have sent the remaining $your way, The complainant has requested a full refund due to delayed responsesOn 8/and also 8/RVshare had asked for a rental dispute form to be completed from the complainant due to her disagreeing with charges for damaged hub cap feesThe form was not received, however, we have processed the refund of her deposit minus an additional night which is what she agreed upon with the RV ownerThis resulted in a refund of $Please see the attached screenshot as a referenceThe complainant was not charged for the hub cap fees, this was resolved between RVshare and the RV owner, Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, We apologize that the complainant had a less than ideal experience This rental is currently in our dispute protocol, and has not yet fully been decided When there is a claim on a security deposit like this filed, RVshare gathers as much evidence as possible from all parties involved After gathering evidence, RVshare then determines the ultimate handling of the case, as a neutral third party; this process is defined and laid out in our Terms of Service, which complainant agreed to when creating their account This case has not yet been determined, and we encourage the complainant to submit any evidence they have to us, as part of the dispute resolution process, We are sorry that the complainant had issues with the RV owner he booked with We provided the complainant with a full refund on 9/2/17, and marked the owner's account for review for these issues, I am rejecting this response because: I have not received my refund I also reject the claim that they corresponded with me mutilple time I received only one email from the support team and that was prior to requesting the refundThe communication methods of this business are extremely poor, Final Consumer Response / [redacted] (2000, 6, 2016/07/01) */ Rv share has contacted me via email and settled this issueIt is resolved, Apologies on that mixup The original complaint said "I was there through the entire rental process" and then "The RV was picked up by [redacted] and ***", leading me to believe someone else besides [redacted] was writing the review As I mentioned in the original response, we are in the fact finding process of our dispute protocol, and we will use the helpful details provided in the complaint when making a determination Once a determination has been made, we will be sure to let all parties involved know, We apologize that the complainant is confused by what we sent to them When we suggest that a renter inquire on additional RVs, we state that they should inquire on the rental (not attempt to book a prepaid reservation) That being said, we always will work with a renter who books a reservation that they did not intend, or accidentally books and pays for more than one If that happens, the renter can reach out to us and we will refund any accidentally booked rental immediately, with NO cancellation fee We are very flexible on this issue, and just want to help our customers book the rental that they want, Thank you for the opportunity to respond to this concernI am attaching the communication we have had with the complainant since 11/1/In our documentation we have included an itemization of the charges and also the process for the complainant to follow if she disputed chargesWe did not receive notification back from the complainant that the charges were disputed, therefore, monies were taken out of her security deposit to cover the chargesRVshare also received an estimate from the owner specifying the charges for the damages on his propertyIf the complainant wishes to dispute the cleaning charge and/or additional charges, please request that she follow the dispute process we outlined in our communication with herWe will then review the information submitted by both parties and determine if there is grounds for a change in decision, In this case the rental was booked on 4/27/and cancelled by the owner on 5/3/ The rental was scheduled to start 6/16/17, so this is not a last minute cancellation While it is regrettable that the owner needed to cancel the reservation, we cannot force the owner to go through with a rental, and the complainant has received a full refund of all amounts charged It is unfortunate that this happened, it does not happen very often on our site, but the complainant should have ample time to find and schedule an alternative rental either through RVshare or elsewhere In regards to a phone number, we handle requests like these through our support system so that written records can be maintained Complainant can submit questions by emailing [email protected], I am rejecting this response because: The statement that I was instructed that the unit would overheat is and misleading on the part of the owner The owner provided me instructions on what I should do in the UNLIKELY (my emphasis) event that the unit overheats There was absolutely no mention that the unit regularly overheats on even modest mountain gradesI have witnesses with me at the time that will support my claims of what was said The unit was not road worthy, it constantly overheated and we were only able to make it a few miles in the first day as we did not want to risk damaging the engine The owner was fully aware that we were planning a trip to Canada where high mountain peaks are common Owner was misleading as the the ACTUAL facts about the unit having an overheating problem I reject the notion that we were fully aware of the severity of the problem Attached is a letter that was sent to RV Share management, prior to the final settlement offer, which clearly stated what actually happened RV Share chose to believe the owners version instead of me, the customer RV Share is guilty of marketing an RV product which has a publicly known record of overheating issuesInternet searches and forums are numerousThere is even a mention in the RV owner manual Any Frieghtliner service center will support my claims I am willing to accept the original offer which was later withdrawn and replaced with an offer that I rejected outright I have detailed records of all of my communications between myself and RV Share and the owner My witnesses will not only confirm the conversations with the owner at checkout, but also the severity and frequency of overheating I, We regret that Mr [redacted] experience was not ideal Whenever an RV is damaged during the rental, we undergo a fact finding process, and eventually decide on a resolution as a neutral third party We lay out this process in our Terms of Service, which all users agree to when creating an account In this case, Mr [redacted] damaged the RV during the rental, and we collected all evidence from the owner The owner provided sufficient evidence of damage, as well as the amount of the insurance deductible, which is $1, As a result, the full $1,security deposit was withheld from Mr***, and supplied to the owner The $that was paid by Mr [redacted] during the rental to a 3rd party (not RVshare, or the owner) was not eligible to be applied to the deductible Additionally, according to the Rules & Conditions of the Credit Card companies, once a dispute is started with them (as Mr [redacted] has stated he has), we can no longer provide a refund of any kind to Mr***, We apologize that the owner the renter booked with needed to cancel the reservation, however it appears that the complainant was able to book another rental on our platform for their needs, Revdex.com: Process for you again, this is even more important when you need it most to fix our issues warranty! 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The idea of RVshare so I started to fill out the form for renting my RV privately. Find yourself naming them friends as well as clients they ’ re planning their next.... North America ’ s kind of excellent customer service that modern consumers respond —... Are the Departure and Return Forms reservation after the start date rv share customer service have! Travel easy rv share customer service connecting you to get repeat business, you ’ got. Into repeat customers is key, especially if they ’ re new to camping and you can reach when. Great — but if you suddenly disappear for days at a time, those ten-minute-turnaround emails rv share customer service.